At Evaluate Technologies we pride ourselves on the world class service we offer; this includes our service level agreements and our unfaltering commitment to deliver a top quality service to our customers.
Our support staff offer personal and proactive support, providing an exceptional level of assistance whilst building and maintaining strong relationships with all our clients.
We are committed to:
- be your first point of contact for any queries, problems and issues which you may have regarding any aspects of Evaluate including the products and services we offer.
- manage your expectations to the highest level, communicating clearly and regularly to keep you up to speed with our progress, while always adhering to, and indeed exceeding our SLA's.
Our Service Level Agreements
Here at Evaluate, we know how important great service is, we therefore have a clear set of service agreements so you know exactly what to expect from us.
- We will send an email within 15 minutes to confirm receipt of the issue - whether this has been raised via email or phone.
- A response will be given within 4 hours to confirm that the issue has been resolved.
- If we are unable to resolve any issues or problems within the 4 hours we will notify you as to why, and what we will do next, keeping you fully informed until a solution is found.
FAQ
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Getting started
Please click here to view all the technical requirements you will need in getting started with your Evaluate Pilot.
